So, your leadership team has mastered EOS®. Awesome! And you’ve rolled out EOS or are ready to share the journey with your entire team. Great!
But is the rest of your company really ready?
The Leadership Team of an EOS® run business has the awesome responsibility of transferring the knowledge, energy and alignment achieved in the session room to its entire organization.
The hard part is, when rolling out EOS®, you cannot just check the box. Rather, you must seek to truly engage people. Many EOS rollouts fall short in execution and integration because of one of the following reasons:
- Low energy in the transfer of EOS process from leaders to employees
- A Leadership Team isn’t 100% bought into EOS themselves, and therefore undermines their own rollout
- The sheer amount of information causes more confusion than clarity on the EOS process
- The Leadership Team doesn’t take time to address questions and concerns from the team before throwing everyone into Level 10 Meetings, forcing Rocks and assigning Scorecard numbers to everyone
With these pitfalls in mind, how do you get them excited, engaged and wanting to implement EOS themselves?
In our experience, Leadership Teams need to show up exhibiting the following qualities to maximize the effectiveness of rolling EOS out to their team:
- Vulnerable – As leaders, you are bright people, but if you’re going to hit your 1-Year, 3-Year and 10-Year Targets, you’re going to need contributions from everyone on the team. Acknowledge this to the group (that’s why they’re here!), and ask for their questions, concerns, and feedback as you share the V/TO and Accountability Chart with them.
- United – EOS is only going to give you what you want if you’re leadership team is fully bought in. Consider having each of your LT members share their individual EOS experience with the whole team during the rollout (Rocks you’ve completed, progress you’ve seen so far, Issues you’ve solved, your own skepticism with the process that has been completely converted to enthusiasm, etc.).
- Positive – There will likely be some trepidation in the room, and that’s completely normal. Team members may wonder why this meeting has been called, how their jobs will be affected, how their lives will be changed with the implementation of EOS, etc. Remember to bring the positive energy throughout the rollout. This is an EXCITING day! It’s about the present and future of the company. This level of transparency in sharing where we are and where we’re going is an awesome thing, and remember to rally around those points throughout the session.
Regarding EOS Rollout length, we’ve found success in anywhere from 2-4 hours. Remember, managing ENERGY is much more important than managing TIME.
A recent client in manufacturing rolled out EOS to its team of 1st and 3rd shift employees at 8am. It was important to keep in mind that the 3rd shift had been up all night working, so a 3-4 hour rollout was not fair or reasonable for them. So, they blocked two hours, and we actually finished a few minutes early. Other clients anticipate a full half day slotted so team members have all the time they need for questions and departmental huddles to determine their next steps.
While you’re going to have skeptics, acknowledging and embracing how they might be feeling will help ease their minds. If you’re still concerned about skepticism or the success of your rollout, consider hiring your EOS Implementer or a third-party facilitator to help.